We participate with the following insurance plans: Aetna (No HMO Plans), Anthem, Cigna, Humana Medicare (No Commercial Plans), Medicare, Medicaid (Virginia Premier & Anthem Healthkeepers Plus), Piedmont Community Health Plan, Coventry Health Care (No Medicaid), United HealthCare, OptimaHealth (No Medicaid), WebTPA – Custom Ink.
Please bring your insurance card and your ID to each appointment so that we can confirm that we have the most up to date information in our records. That will ensure your claims are filed properly for you.
Many insurance plans require that you make a co-payment at the time of your visit. To make it as easy as possible for you, we accept cash, checks, and most major credit cards at our offices.
Should you have any questions about your insurance coverage, or whether a service or procedure is covered, please contact our billing and insurance department and they will be happy to assist you. You may reach them Monday through Friday, between 8:30 am and 5:00 pm.
Payment Options
We accept cash, Visa, Mastercard, Discover, American Express, and personal checks.
Card-on-File
We encourage patients to keep a credit card on file to make the checkout process easier, faster, and more efficient. You will no longer receive statements from us, but you will continue to receive your Explanation of Benefits (EOB) from your insurance carrier once your claim has been processed, detailing the charges and payments made on your behalf.
At check-in we will:
- scan the credit card of your choice, including your Flexible Spending Account (FSA) or Health Savings Account (HSA) card
After your insurance has paid their portion, we will:
- notify you via email of the balance owed
- charge the balance owed to your card on file
- email a receipt for the charge
Your credit card information will always be fully protected by our off-site, card-processing partner Elavon, and not on our computers, as required by industry standards (Payment Card Industry Data Security Standard – PCI-DSS).
Fees
| No Shows |
| Missed Appointment |
$50 |
| Missed Physical |
$100 |
| Late Cancellation |
$50 |
| Missed Pediatric Appointment |
$50 |
| No-Show |
$50 |
| Missed Procedure |
$200 |
| Out-Of-Network |
| New Patients |
Total Charge or Minimum $200 Deposit |
| Established Patients |
Total Charge or Minimum $150 Deposit |
| Self-Pay |
| New Patients |
Total Charge or Minimum $200 Deposit |
| Established Patients |
Total Charge or Minimum $150 Deposit |
| Procedures |
Total Charge or Minimum $200 Deposit |
